Refund and Returns Policy

At BroMode, we value your satisfaction and strive to provide the best quality watches. If you are not completely satisfied with your purchase, please review our return policy below:

1. Return Eligibility:

   • Products must be returned within 7 days of delivery.

   • The item must be unused, in original packaging, and in the same condition as received.

   • Watches that have been damaged due to misuse or unauthorized tampering are not eligible for return.

2. Return Process:

   • Contact our customer support via WhatsApp or email with your order number and reason for return.

   • Our team will provide a Return Authorization and instructions for sending the item back.

   • Customers are responsible for return shipping costs unless the product was defective or incorrect.

3. Refunds:

   • Once the returned product is received and inspected, we will process your refund.

   • Refunds will be made via the original payment method or cash on delivery adjustment, as applicable.

   • Please allow 5–7 business days for the refund to reflect in your account.

4. Exchanges:

   • If you wish to exchange a product for a different model, size, or color, please follow the return process and place a new order after approval.

5. Defective or Wrong Items:

   • In case of a defective or incorrect item, we will cover all shipping costs and ensure a replacement or full refund.